Returns and Complaints
Returns
If you wish to make a return:
Complete the returns form or send a message to shop@rexproduct.com.
Pack the parcel along with the returns form (if you chose the paper version).
If you choose the online version, attach a card with the number to the return shipment.
the returned order and your name and surname.
Please note: Only identifiable returns will be accepted.
3. Send the parcel to the following address:
REXPRODUCT Sp. z o.o. Sp.K.
al. Bohaterów Warszawy 40/2K4
70-342 Szczecin, Polska
or
REXPRODUCT Sp. z o.o. Sp.K.
Alt Radekower Str 4
16-307 Radekow, Deutschland
4. The customer sends the returned product at his own expense, the return period is 30 days from
the moment you receive the package.
5. Goods sent back for return must not show any signs of use.
and must have the original tags attached.
6. The refund will be made within a maximum of 14 days of receipt.
confirmation of return.
Please remember to keep your return receipt.
Complaints
If you want to advertise a product:
1. Send a message to shop@rexproduct.com with a detailed description.
defects.
2. Pack the parcel and be sure to include the complaint number in the parcel.
orders.
3. Send the parcel to the following address:
REXPRODUCT Sp. z o.o. Sp.K.
al. Bohaterów Warszawy 40/2K4
70-342 Szczecin, Polska
or
REXPRODUCT Sp. z o.o. Sp.K.
Alt Radekower Str 4
16-307 Radekow, Deutschland
4.The customer returns the complained product at his own expense.
5. The decision regarding the complaint will be made within 14-21 days of receipt.
confirmation of the complaint.
